• 1-(800) 267-7348
  • 1-(800) 267-7348

COVID-19 Updates and Resources

During difficult times like these, frontline healthcare workers are relied upon more than ever. We cannot thank you enough for the care and compassion you continue to provide on a daily basis.

Our number one priority is the health and safety of you and your family, and the well being of the people you care for. We are working hard to ensure that you are protected, health-wise and financially, and that all healthcare workers are being treated fairly and equally, regardless of who their employer is or which sector they work in.

To help keep you informed and safe, we have created various resources that can all be found on this page. These resources will be updated frequently, so make sure to check back often to ensure you are up to date with the latest information.

Healthcare workers on the frontlines of COVID-19 are putting their well-being at risk every day providing care for those in need across Ontario. However, they are not being provided personal protective equipment (PPE) to keep themselves, their patients and their families safe.

Important Phone Numbers

Telehealth Ontario
Call if you develop (or believe you may have) symptoms: 1-866-797-0000

Canadian Information Line
For the most up-to-date information, call the coronavirus information line:
*Interpretation services available in multiple languages

Services Canada
Contact the dedicated line for Employment Insurance claims related to COVID-19: 1-833-381-2725

Canadian Mental Health Association
If you’re experiencing a mental health issue during COVID-19, you can call the CMHA here: 1-844-HERE247

Healthcare Provider Hotline
Health workers and health sector employers can call the Ministry of Health’s Healthcare Provider Hotline for guidance and information here: 1-866-212-2272

As a reminder, if you feel that your work has become unsafe or that your rights have been violated, immediately contact your union representative, steward or Member Resource Centre (1-877-672-7348).


If you’re on the frontlines of COVID-19, you can request free CAA Roadside service by calling *222 or 1-800-222-4357.

Additional Resources

Ministry of Health

Ministry of Health and Long Term Care – COVID-19 Case Definitions

This document provides case definitions for surveillance purposes (i.e. Person Under Investigation, Probable Case, Presumptive Confirmed Case, Confirmed Case, etc.)

Ministry of Health and Long Term Care – COVID-19 Info Sheet

Ministry of Health – Risk Levels for Exposure and Instructions on Self-Isolation

This chart can be used to help assess your potential exposure to the novel coronavirus COVID-19 and provide direction on Self-Monitoring and Self-Isolation.

Ministry of Health and Long Term Care – Guidance for the Health Sector

This website has links to Guidance Documents for health sectors, including Primary Care Providers in a Community Setting, Acute Care, Home and Community Care Providers, Paramedic Services and Long-Term Care.

Public Health

Public Health Unit Locator

Public Health Ontario – How to Self-Isolate

Public Health Ontario – COVID-19 Updates and Resources

This website has links to many resources, as well as guidance on best practices. Resources are available in multiple languages.

Government of Canada

Government of Canada – COVID-19 Travel Advice

This link provides up to date information on travel advice, including identification of Impacted Areas and associated levels of risk.

Government of Canada – Advice for Health Professionals

Government of Canada – COVID-19 Outbreak Updates

Government of Ontario – Updates on COVID-19

This link provides information on how the MOHLTC is preparing for COVID-19 and provides updates twice daily on the status of cases in Ontario.

Government of Ontario Online Self Assessment Tool

Affected City Services


Assessment Centres

Find Your Nearest COVID-19 Assessment Site

Mental Health Support


GAD-7 Test

Perceived Stress Scale (PPS) Test

White Wall

Education at Home

Legal Assistance

Steps to Justice

Housing Assistance

Shelter Home Assistance

Steps to Justice Housing Law

Ontario Courts

Toronto Tenants

Child Care

City of Toronto – COVID-19 Child Care for Essential Workers

List of Workers Eligible for Emergency Child Care

Community Resources:

Telehealth Ontario


211 ONTARIO: A toll-free information line that can direct callers to resources for topics including abuse, homelessness and housing, emergency and crisis, mental health and addictions, family services, food, Indigenous services, disabilities, seniors, and more. Assistance is available in over 100 languages.

Dial 2-1-1 or visit 211ontario.ca

Donning and Doffing Cards

English | French | Tagalog

These printable cards show the proper ways to put on and take off personal protective equipment.

In the Media

Sharleen Stewart on CP24

Press Progress

Ontario Used Emergency Powers To Contract Out Unionized Hospital Jobs. Experts Say It Will Compromise Care


CBC News

Heritage Green Nursing Home Staff ‘Afraid’ Due To Lack Of Masks, Gloves Amid COVID-19


Hamilton Spectator

Union Raising Alarm Over Working Conditions At Heritage Green



Healthcare Worker At Markham, Ont. Long-Term Care Home Tests Positive


Press Releases and Other COVID-19 Updates

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