During difficult times like these, frontline healthcare workers are relied upon more than ever. We cannot thank you enough for the care and compassion you continue to provide on a daily basis.
Our number one priority is the health and safety of you and your family, and the well being of the people you care for. We are working hard to ensure that you are protected, health-wise and financially, and that all healthcare workers are being treated fairly and equally, regardless of who their employer is or which sector they work in.
To help keep you informed and safe, we have created various resources that can all be found on this page. These resources will be updated frequently, so make sure to check back often to ensure you are up to date with the latest information.
Healthcare workers on the frontlines of COVID-19 are putting their well-being at risk every day providing care for those in need across Ontario. However, they are not being provided personal protective equipment (PPE) to keep themselves, their patients and their families safe.
Important Phone Numbers
Call if you develop (or believe you may have) symptoms: 1-866-797-0000
Canadian Information Line
For the most up-to-date information, call the coronavirus information line:
*Interpretation services available in multiple languages
Contact the dedicated line for Employment Insurance claims related to COVID-19: 1-833-381-2725
Canadian Mental Health Association
If you’re experiencing a mental health issue during COVID-19, you can call the CMHA here: 1-844-HERE247
Healthcare Provider Hotline
Health workers and health sector employers can call the Ministry of Health’s Healthcare Provider Hotline for guidance and information here: 1-866-212-2272
- Food Banks Canada – Find a Food Bank
- Rogers – Information on Financial Support
- Telus – Information on Financial Support
- Bell – Information on Financial Support
- Financial Assistance for Canadians Seeking to Return to Canada
- Licences and Renewals Information
- Hydro Bill Relief
- Ontario Energy Board Updates
- Free over-the-phone Credit Counsellor: 1-800-267-2272
If you’re on the frontlines of COVID-19, you can request free CAA Roadside service by calling *222 or 1-800-222-4357.
Ministry of Health
This document provides case definitions for surveillance purposes (i.e. Person Under Investigation, Probable Case, Presumptive Confirmed Case, Confirmed Case, etc.)
This chart can be used to help assess your potential exposure to the novel coronavirus COVID-19 and provide direction on Self-Monitoring and Self-Isolation.
This website has links to Guidance Documents for health sectors, including Primary Care Providers in a Community Setting, Acute Care, Home and Community Care Providers, Paramedic Services and Long-Term Care.
This website has links to many resources, as well as guidance on best practices. Resources are available in multiple languages.
Government of Canada
This link provides up to date information on travel advice, including identification of Impacted Areas and associated levels of risk.
This link provides information on how the MOHLTC is preparing for COVID-19 and provides updates twice daily on the status of cases in Ontario.
Affected City Services
Mental Health Support
211 ONTARIO: A toll-free information line that can direct callers to resources for topics including abuse, homelessness and housing, emergency and crisis, mental health and addictions, family services, food, Indigenous services, disabilities, seniors, and more. Assistance is available in over 100 languages.
Dial 2-1-1 or visit 211ontario.ca
In the Media
Press Releases and Other COVID-19 Updates
It was confirmed today that a frontline healthcare worker at Markhaven Home for Seniors, located in Markham, has tested positive for COVID-19 after the long-term care home first learned of a resident with the virus last week. Additional workers who may have been exposed to the virus are currently awaiting test results.
The feeling of stress and anxiety is a totally normal reaction amidst The Coronavirus (COVID-19) outbreak. During this time of great uncertainty, fear and the immense pressure that comes with working on the frontline during a global pandemic, we must always be sure to prioritize our mental health and wellbeing.
As you may have heard, today the Ontario government declared a state of emergency in response to the COVID-19 pandemic. What this means is that extended precautions are being put into place to protect you, your families and community. We want you to remain calm and confident that this declaration is the right decision and will aide in the containment…
SEIU Healthcare continues to monitor the changing situation involving the COVID-19 pandemic. While the Public Health Agency of Canada (PHAC) has stated that the risk of a mass outbreak remains low in Canada, the Union is taking a number of preventive measures to help limit the spread of COVID-19.